Overview: Created a quick reference job aid to help employees easily schedule emails in Microsoft Outlook. The guide provides simple, step-by-step instructions so users can quickly complete the task without needing to revisit the full training.

My Role: 

• Designed the layout and structure of the job aid

• Wrote the step-by-step instructions for clarity and usability

• Created visuals and screen captures to support the instructions

• Developed the resource as a quick performance support tool for employees

Tools Used in Development: Canva, SnagIt